Returns

Unsuitable Goods

If goods are being returned to us as unsuitable for their intended purpose, you MUST inform us of your intention to return them to us within 7 working days of purchase. You will be responsible for all return shipping costs and the item must be returned to us within 28 days of purchase to ensure a no-quibble refund.

Please note: unsuitable goods must be returned UNUSED and in original packaging with any manufacturers labels and swing tickets still attached. Any items returned to us which fail to comply with the above may affect our ability to issue a full refund.

Please note that in all instances where goods are returned to us, we may take up to 30 days before issuing a refund.

Defective Goods

If you wish to return any goods because they were found to be either damaged or defective upon delivery, you must inform us within 7 working days of receipt.

Please package and send the defective goods back to us for either a refund or a replacement. Please enclose the Returns Form and a receipt for your postage and packing costs, but bear in mind that we will only refund you ato the value of the original consignment shipping cost.

Incorrect Goods

If for some reason we make a picking and packing mistake and send you the wrong goods, then please notify us within 7 working days of receipt of your consignment.

Please package and send the incorrect goods back to us for either a refund or a replacement. Please enclose the Returns Form and a receipt for your postage and packing costs, but bear in mind that we will only refund you to the value of the original consignment shipping cost.

Returns Form

To request a returns form please complete our Contact Form and select "Return Form" from the selection list.